Below, you’ll find information on different Internet security risks and scams, as well as tips on how to keep your accounts secure. For unique issues related to a specific Zynga game, please refer to the Zynga Customer Support Page.
Keeping your computer safe can help keep your accounts secure. This section provides information on protecting your computer and accounts.
Phishing attacks use email or malicious website(s) to trick users into revealing account information, personal information, or financial data. This section contains tips on how to spot phishing attempts and protect your online accounts.
Hacks, bots, and cheat programs often contain malware. Using them can be harmful to your computer and may compromise your personal information. Using these programs violates our Terms of Service, may violate the law, and can result in account suspensions or bans.
KEEPING YOUR COMPUTER SAFE AND YOUR ACCOUNT SECURE
COMPUTER SECURITY
Following basic Internet safety rules can help keep your information safe and your accounts secure. Installing security software, keeping your systems up-to-date, and creating strong passwords can help keep your computer safe from malicious programs and fraud.
Disclaimer: Zynga cannot directly support any specific security software. Please contact the software distributor for product support or for more information.
Computer Updates
Keep your computer up-to-date and patched. Out-of-date software can leave your computer open to attack, so software manufacturers issue regular updates that fix specific problems. These updates can be downloaded directly from software vendors. Here are links to the update pages for major operating systems and browsers:
Windows OS: http://update.microsoft.com/windowsupdate
Apple OS: http://www.apple.com/support/leopard/
Linux OS: http://www.linuxhq.org/
Microsoft Internet Explorer: http://support.microsoft.com/ph/8722
Chrome: http://www.google.com/chrome
Firewall Software
Firewalls can help protect your computer by monitoring traffic to and from your computer and watching programs that communicate with your computer. Some operating systems come with a built-in firewall. Make sure you turn it on and keep it updated. If your operating system doesn't include a firewall, install a software or hardware firewall.
Security Software
Malware is computer software specifically designed to harm a computer or its data. It can destroy your data, slow your computer's performance, crash your computer, or allow spammers to send email through your account. Malware can include viruses, worms, Trojans, and keystroke loggers.
Anti-virus, anti-spyware, and anti-adware can defend against these malicious programs. To select the best security software for your needs, you'll want to investigate and compare the products of at least several companies. Regardless of which software you select to protect your machine from malware, it is absolutely essential that you keep that software up-to-date.
SHARING ACCOUNT INFORMATION
Often, account compromises occur because a user intentionally gives their account information to someone they mistakenly believe to be trustworthy.
We commonly see situations where players choose to share account information with unauthorized chip sellers and loot item services. Not only is this activity a violation of Zynga’s Terms of Service, but these sales are, more often than not, run by scammers. Giving any third party your information can place your account and personal information at risk. Zynga is the only authorized seller of virtual goods and currency for its games.
If you’ve ever accidentally or purposefully shared your account information, you should immediately update your account passwords.
STRONG PASSWORD
Zynga does not ask for your password. Protect your passwords, and do not share them with anyone.
The key to creating a good password is to create something that someone cannot guess or easily crack using hacker tools. To create passwords that are difficult to crack, start by using at least eight characters; use a combination of upper and lower case letters, numbers, and symbols.
Here are some tips for creating a strong password:
Use symbols randomly in the middle of a word: "Farmv%lle"
String together a phrase, and intersperse symbols: "IL0veZyng@Games!!"
Don't use your account name
Don't use personal information such as your birthday, driver license number, passport number, or home address
You can use this tool to check your password strength:
PHISHING
Phishing attacks use email or malicious website(s) to trick users into revealing account information, personal information, or financial data. A phishing attack usually begins with a spoofed email or malicious website(s) that pretends to be from Zynga or another trusted company.
Here are some tips to help you avoid becoming the victim of a phishing scam:
Don’t trust requests for your personal information claiming to be from Zynga. Zynga CS or security personnel will NEVER ask you for:
Your account password.
Your social security number or tax identification number.
Your full credit card number or PIN number.
If you have any questions about the collection, storage, use, or security of your information, please send an inquiry to privacy@zynga.com.
Don’t trust threatening emails claiming to be from Zynga. Zynga will not email you notices of violations or breaches of "terms and conditions"
Any email claiming to be from the "Zynga Police" or "Zynga Security" is not from Zynga. These emails often contain intimidating wording and threaten extreme actions if a user does not click a link.
Any legitimate warnings issued from Zynga will occur in-game upon login.
Check the website address
Fake emails that claim to be from Zynga will request that you visit a web site that looks legitimate, but is not, and ask you to log in. If you’re ever asked to click a web site link in an email, think before you click. Be cautious of links, even if the address includes "zynga", "farm", "mafiawars", or other words related to Zynga games.
If you're ever suspicious, you can always visit an actual Zynga page by manually typing www.zynga.cominto your browser.
Check the sender of the email
Zynga will occasionally send you emails related to your game play. Emails from Zynga will originate from either a zyngamail.com or zynga.com email address. Always be cautious of suspicious sounding messages.
Email spoofing happens when the person who sends you an email pretends to be someone else. Spoofed emails contain fake "From:" addresses, making it difficult to tell where they originated.
Don’t believe overblown claims of free coins, chips, or gifts
Many phishers attempt to entice Zynga users with fake offers of free, ultra rare, secret or exclusive in-game items (coins, chips, gifts, etc.). These fake offers may be viewed in tweets, emails, fan pages, forum messages, or chat rooms.
Occasionally, Zynga does offer legitimate in-game extras on official Zynga pages, forums, or twitter pages. Please check official Zynga sources to confirm a legitimate promotion before clicking on what may be a fake offer. If the source of the message is not an official Zynga page, these messages are likely not from us. We generally recommend that you log in to the game and utilize our in-game system for accepting any gifts.
Don’t trust unsolicited “password reset” emails. We won’t reset your password unless you ask us to
We all forget sometimes, so Zynga does provide methods for resetting your password. However, if you haven’t requested a new password in the last five minutes, do not click the link provided in any message claiming to be a password reset.
Think twice before opening emails with attachments or claiming to be from affiliates
Zynga does not send emails that require you to open attachments, nor do we permit our partners and affiliates to do so. Don't open any email attachments from suspicious or unknown sources. Additionally, Zynga does not allow partners and affiliates to email users asking them to participate in surveys, quizzes, etc. in exchange for free in-game items.
In addition to the information above, here are some additional ways to spot fake Zynga emails:
Obvious misspellings and typos
Messages containing words and sentences in two different fonts, or with oddly placed accents
Mismatched links: When you hover over a link, look at the status bar and make sure the link actually goes to the link shown in the email. Zynga will NEVER use an IP address (string of numbers) followed by directories, such as: http://123.456.789.123/zynga/
Zynga is a member of the Anti-Phishing Working Group, a global enforcement association focused on eliminating the fraud and identity theft that results from phishing, pharming, and email spoofing. Pleasevisit their web site for more information.
You can report phishing to Zynga by sending a message to phishing@zynga.com. Please include the suspicious link, as well as any information you have regarding the sender.
HACKS, BOTS, AND CHEATS
Hacks, bots, and cheat programs often contain malware. Using them can be harmful to your computer and may compromise your personal information. Using these programs violates our Terms of Service, may violate the law, and can result in account suspensions or bans.
What are hacks, bots and cheats?These are programs made and distributed by someone other than Zynga, that are used to modify or cheat Zynga games or obtain access to your social networking service account(s).
Some common hacks, bots, and cheats claim to:
Increase in-game currency, chips, coins, or cash
Play the game for you via auto-clickers and bots
Give unlimited Godfather Points
Automatically collect gifts for you
Do not download applications that claim to enhance our game. Most of these programs are harmful to your computer and are designed to steal your personal information.
What is Zynga’s position on hacks?
If these programs actually worked, they would provide an unfair advantage and impair the gameplay experience of legitimate players. Use of these programs (working or not) violates the Zynga Terms of Service and may violate the law. Creating, utilizing, or distributing these programs can result in account suspensions or bans. Zynga proactively tracks sites that host hacks, bots, and cheats and would like you to help us eliminate this abuse. If you have any information about Zynga hacks, bots, and cheats, and the sites that host them, please send us a message at phishing@zynga.com. Do not support the people or website(s)that promote hacks, bots, and cheats!
Does Zynga take action against hacking/cheating?
Zynga does take steps to monitor potential offenders—and will take appropriate action if hacking, cheating, or violations of the Terms of Service can be positively identified.
I got hacked somehow and lost all my items and/or chips. Can Zynga get them back?
We regret to hear that you have lost your items. Unfortunately, in most instances, Zynga cannot restore or transfer any items on any account.
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